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Frustration for lunch
Jan. 21st, 2020 10:39 pm After breakfast, around 1:00, I started working on getting the new phone accounts set up and the new phones ordered for Randi and me. I had a struggle with the AT&T website (navigation sucks). Randi was told by two customer service reps that the $40 discount on the Nokia applied to the plan we wanted - it didn't. Finally made my way into the whole non-user-friendly registration process and was asked for my account number with Virgin Mobile.
It got interesting then, as well as frustrating. I needed my account number, and could not find it. I spent about half an hour trying to dig deep enough, on the website and on my current phone, without ever finding it. VM had no help service online except for a short list of (useless) FAQs. However, digging into my settings on the phone, I found a link to call customer service. Called, went through menu after menu, gave up, called again and this time punched 0 in the "main" menu. Got a person, who transferred me to another person. And guess what? They had the nerve to ask me why I wanted the account number. Since they obviously knew why, I gave them the truth from the hip - I was switched to Boost, don't want to be with Boost, was sorry to lose Virgin, but I was going to another carrier. Their attempt to change my mind was short-lived, so I made my point and got my account number. Then I repeated the phone call part of it to get Randi's number for her.
After that, it went smoothly. But...
Recently I was offered a cash-back rewards upgrade to one of my credit cards. The letter stated that, until my new card arrived, I could continue to use the old one. They lied. While searching for the stinkin' account number, I found an email saying my card had been declined for an Amazon purchase. I literally went into the living room and screamed until my throat hurt. After I calmed down, I just changed the method of payment on Amazon, but I wonder now if my stuff will actually be shipped.
After that, I tried to print a 1040 for Randi. It didn't print. Ran out of black ink. I put in a new cartridge. No matter what I did, and I did lots of things involving alignment pages, the ink didn't print. Finally figured out the cartridge was the problem. Randi happened to have an extra cartridge, and once I put that in, all was well.
But by the time I finished all this shite, it was 5:30 and I still had no lunch.
Some days it's best not to get out of bed.
It got interesting then, as well as frustrating. I needed my account number, and could not find it. I spent about half an hour trying to dig deep enough, on the website and on my current phone, without ever finding it. VM had no help service online except for a short list of (useless) FAQs. However, digging into my settings on the phone, I found a link to call customer service. Called, went through menu after menu, gave up, called again and this time punched 0 in the "main" menu. Got a person, who transferred me to another person. And guess what? They had the nerve to ask me why I wanted the account number. Since they obviously knew why, I gave them the truth from the hip - I was switched to Boost, don't want to be with Boost, was sorry to lose Virgin, but I was going to another carrier. Their attempt to change my mind was short-lived, so I made my point and got my account number. Then I repeated the phone call part of it to get Randi's number for her.
After that, it went smoothly. But...
Recently I was offered a cash-back rewards upgrade to one of my credit cards. The letter stated that, until my new card arrived, I could continue to use the old one. They lied. While searching for the stinkin' account number, I found an email saying my card had been declined for an Amazon purchase. I literally went into the living room and screamed until my throat hurt. After I calmed down, I just changed the method of payment on Amazon, but I wonder now if my stuff will actually be shipped.
After that, I tried to print a 1040 for Randi. It didn't print. Ran out of black ink. I put in a new cartridge. No matter what I did, and I did lots of things involving alignment pages, the ink didn't print. Finally figured out the cartridge was the problem. Randi happened to have an extra cartridge, and once I put that in, all was well.
But by the time I finished all this shite, it was 5:30 and I still had no lunch.
Some days it's best not to get out of bed.